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Known Issues

Summary

Here’s a list of issues which are currently affecting Blackboard.  We have split this list into Current and Resolved issues.  We have moved issues that were resolved before 21 January 2015 into the Resolved Issues Archive.

Current Issues

Downloading the Grade Center as an xls

If an instructor downloads the Grade Centre as a tab delimited document (.xls) it will download a file that excel thinks is corrupt and will not allow it to be altered. Furthermore, Blackboard will not allow the document to be uploaded if a user manages to alter it.

Suggested workaround: download the grade centre as a Comma separated (CSV) file.

Edit mode unexpectedly turns off after a user’s role is changed within a course

When a user’s role is changed within a Blackboard course (eg. from Teaching Assistant to Instructor) this may result in ‘edit mode’ being turned off for all courses in which that user is enrolled.  With edit mode turned off, the view of the course will be quite different, and certain options and content areas may be hidden from view.

Suggested workaround: edit mode can be turned back on using the toggle switch near the top right corner of the Blackboard course.

Hotspot questions malfunctioning in Chrome

When using the Chrome browser to sit a test that involves hotspot questions, the location selected may not match where the user clicked.  This seems to arise when the zoom settings on Chrome are changed.

Suggested workaround: use a different browser for tests involving hotspot questions.

Banner image not displaying for everyone

In some courses the banner image will not display for anyone other than a course co-ordinator.  To fix this, delete the banner image from the Teaching Style area and re-upload the image you wish to use.

Menu text colour is unreadable

The course menu for some papers has a green background and blue text which is very hard to read.

To change this just change the theme for the paper by following the instruction at Choose Your Template

Last Access Date reported incorrectly for some users

When you check last access dates in the Grade Centre or Performance Dashboards the values are incorrect for some users.

Blackboard are aware of the issue and are working with us to resolve it as soon as possible.  If you require accurate last access data in the meantime, ITS eLearning may be able to retrieve it.  Please contact the Service Desk for more information.

Course Reports not completing

When you run a course report it will display the ‘Please wait…processing your request’ page – this processing never finishes.

Blackboard are aware of the issue and are working with us to resolve it as soon as possible.

Rubrics don’t work with Assignments using SafeAssign, when accessing the assignment from SafeAssign

An assignment that is using SafeAssign and Rubrics will only display the rubric as a static image and will not allow the grader to input a grade using the inline grading tool if the assignment is accessed from Control Panel -> Course Tools -> SafeAssign

To get around go to Control Panel -> Grade Centre-> Needs Grade  and choose Grade All Attempts from there.

Copying from Apple Mail to Blackboard Announcement or email on Google Chrome.

When you copy from Apple Mail into Blackboard Announcement when using Google Chrome you may find the text includes some style information.  This may not show up in the announcement but will be included when Blackboard emails out that announcement to students.  The result of this can make the email seems oddly formatted.

To get around this please use another browser.

SafeAssign Reports not available if an Assignment is made unavailable and available again
If an Assignment that uses SafeAssign is made unavailable to student and then available again the SafeAssign reports will be removed from Blackboard. At this stage we are recommending that Instructors DO NOT make Assignments that use SafeAssign unavailable. This issue is only to do with Availability dates and not Due Dates of Assignments.

As a workaround you can make Assignments invisible to students by placing the Assignment in a Folder and applying availability criteria to the folder instead of individual Assignment Content Items.

Using a Matrix in a Calculated Answer Question
When creating an answer formula for a Calculated Answer question in a Blackboard Test the Matrix calculation doesn’t give the expected result. Blackboard are working on this.

Viewing SCORM packages when in Student Preview mode

When using the Student Preview mode to view SCORM packages the module partially loads but then quits and displays the following error:

A fatal error has occurred, communication with the server has been lost.
Press ‘OK’ to display debug information to send to technical support, or press ‘Cancel’ to exit

It’s anticipated that this issue will be resolved in a future release of the software.

Edit in Blackboard a HTML file results in error

If you have a Content Item in your blackboard Paper that is an HTML file, you will not be able to edit this file via the drop down box option “Edit in Blackboard”. This will result in an error. However there is a work around by finding the file in the “Course Files” and using the option “Edit in Blackboard” from there.

Course Menu appears black

We have had some reports of papers which have a black course menu with no text visible to users. This can be fixed by changing the Course Theme and then reverting it back to its original setting. To change the Course Theme click the colour swatch icon next to the Edit Mode button. Scroll through the list until you find the Course Theme with a tick next to it. This is your current theme. Change the theme to a new theme. Revert the Course theme to the original setting to return your course to its former appearance. The Course Menu should now be visible

Students can’t view some images in Tests

If images are added to test questions using the “Image” button in the text editor toolbar, students aren’t given the right permissions to view the image.  This is the image button:

image-icon-circled

This results in students not being able to view the images.  For instructors and other staff, the images look fine.

There are two workarounds:

Fix permissions for all files in this paper:

  • Go to Control Panel – Files – [click on paper code].
  • Beside the title “Files: [your paper code]” there’s a small grey icon – click that and choose Permissions.
  • Click “Add Course User List”
  • Click beside “Student”
  • Leave “Read” ticked (and nothing else)
  • Click “Submit”.

Don’t use the “Image” icon to insert images, but attach files using this alternate method:

  • Go to the Test Canvas for this test
  • Click Question Settings (top right)
  • Check Add images, files and web links to questions and/or Add images, files and web links to answers.
  • Click Submit.
  • Now, when you add or edit a question, you will see a File Browse button underneath the Question text box.  Use this to attach your image and choose “Display image within the page”.

Limit of 999 students in Blackboard Course Reports

There is an upper limit of 999 students that can be reported upon when running Course Reports (these can be found under the Evaluation section of the Course Control Panel). Blackboard have not yet outlined a software release to fix this problem. If you wish to report on more than 999 students in Course Reports you will need to split the job up into several batches.

No option to insert an image when creating a ‘calculated formula’ test question

Whereas other question types allow the instructor to upload an image from her computer when constructing the question, this functionality is absent for the calculated formula type of question.

The workaround is as follows:

1. upload the image file into Course Files in the course
2. use the context menu on the file in Course Files to view the 360 view
3. copy the link shown as the ‘Permanent URL’
4. when creating the calculated Formula question, right-click in the Content Editor box
6. click the option ‘Image’
7. in the ‘Image URL’ paste in the URL you got in step 3 (also give it a name – in HTML this is the ‘alt’ text in case the link does not display)

Resolved Issues

First access of Safe Assign – Access Denied – resolved 21 November 2016

Following the December 2014 upgrade the first time you access Safe Assign in a paper you will get a Access Denied – Unable to connect to the SafeAssign Central Service error message. Click OK at the bottom of the message and try again, SafeAssign will load the second time.

Reordering course menu items with drag and drop fails in Firefox and Chrome – resolved 21 November 2016

Sometimes when reordering course menu items with drag and drop the links appear to jump out of order or stay where they were without updating.

A work around for this is to use the Keyboard Accessible Reordering: Menu items button. You’ll find the button at the top of your course menu. This is the button with one arrow pointing up and one pointing down to the right of the + button you use to add course menu items.

Blackboard are aware of the issue and will have the issue fixed in an upcoming version.

Changing marks on assignments using to Delegated Marking, where a student has not submitted an assignment – resolved 21 November 2016

Normally the instructor of a course can enter the Full Grade Centre and override grades for an assignment manually.  However, there is an exception to this.  When Delegated Marking has been set for an assignment, then grades can only be overwritten for those students who submitted an assignment.  If a student is not registered as having submitted through Blackboard, her grade can not be altered.

To get around this, use the Work Offline tool in the Full Grade Centre.  Download the Full Grade Centre (or the column you need to change).  Make the required alteration to the student’s grade in Excel or another spreadsheet application, and re-upload.  The Grade Centre should now reflect those changes.

Adding a YouTube Content Item

Currently the Youtube Content Item using Building Content -> Mashups _> Youtube Video is not working as it should and will not allow you to search Youtube from within Blackboard or add any videos to Blackboard.

A work around for this is to get the Embed code from the YouTube Video (under the Share tab), and add this code to a normal Content Item using the “HTML” button of the text editor.

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